Where to find statements

Banks and card companies each word this a little differently, but the steps are usually the same. Use the account owner's sign-in, or ask the bank how to get access as an agent.

1. Sign in to the bank's website or app.
2. Open the account, then look for Statements, Documents or Statements & documents.
3. Choose the date range. Pick each month, or the 12 months you want to cover.
4. Download each statement as a PDF and keep the file names as they are.
5. If statements are only mailed on paper, ask the bank for copies, or take a clear photo of every page.

If you can't find them

Call the number on the back of the card or on a paper statement. Ask for “statement copies for the last 12 months”. Ask whether there is a fee for older ones.